Training Videos and Live Judging
In it, you’ll discover how the The International Center of Shopping Centers (ICSC) uses training videos and live judging to ensure strong communication and collaboration across its global chapters. The ICSC is the world’s largest trade organization for retailers.
ICSC’s in-person judging events benefit from the assistance of an on-site OpenWater Certified expert. The case study discusses the how both strategies energize international attendees.
“My goals are to assist the event planners and reduce their stress. I throw in some good-natured sarcasm and jokes, too, because that keeps the award ceremony fun for everyone,” says Findlay Hilchie, account manager.
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