The OpenWater Blog

Communicate with Awards Entrants in Realtime using Intercom.io

Do you like the new in-app support widget we’ve added to the OpenWater Administrative portal? Behind the scenes, we are using a service provided by Intercom. You can add this same experience to your awards website to help

• Communicate with Awards Participants as they are on your website
• Get instant feedback from entrants
• Observe metrics on which entrants are most active and what they are doing
• Send in-app messages to entrants as they are completing their entries
• Send in-app quick surveys

Intercom has various tiers starting with a free tier that let’s you observe what your entrants are doing in addition to some low-cost tiers to acquire more submissions, engage with entrants, and even to provide basic Q&A support to them.

To get started with Intercom, follow these steps:

Step 1: Sign up for Intercom.io

Step 2: After signing up you will be provided an integration for websites (javascript)

By default the code will look something like this

Step 3: You will need to modify the first part of the script

Here is the new script you should have

if(window.currentUser.id != 0)

{

window.intercomSettings = {

app_id: “yourId”,

name: window.currentUser.fullName,

email: window.currentUser.email,

created_at: new Date(window.currentUser.createdAt).getTime() / 1000 | 0

};

}

Step 4: Paste this code in Public Settings > Themes

Step 5: Edit the theme you would like the widget in and add it to the Footer, then press Save

Kunal Johar

Kunal Johar is the OpenWater platform evangelist. He currently manages our development teams and enjoys diving into the fray. Find him in our community chat room.

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