Communicate with Conference Abstracts Proposal Writers in Realtime using Interom.io
Do you like the new in-app support widget we’ve added to the OpenWater Administrative portal? Behind the scenes, we are using a service provided by Intercom. You can add this same experience to your awards website to help
- Communicate with Conference Participants and Paper Authors as they are on your website
- Get instant feedback from proposers and attendees
- Observe metrics on which users are most active and what they are doing
- Send in-app messages to authors as they are completing their submissions
- Send in-app quick surveys to submitters and attendees
Intercom has various tiers starting with a free tier that let’s you observe what your entrants are doing in addition to some low-cost tiers to acquire more proposals, engage with authors, and even to provide basic Q&A support to them.
To get started with Intercom, follow these steps:
| Step 1: Sign up for Intercom.io |
| Step 2: After signing up you will be provided an integration for websites (javascript)
By default the code will look something like this
|
| Step 3: You will need to modify the first part of the script
Here is the new script you should have
if(window.currentUser.id != 0) { window.intercomSettings = { app_id: “yourId”, name: window.currentUser.fullName, email: window.currentUser.email, created_at: new Date(window.currentUser.createdAt).getTime() / 1000 | 0 }; } |
| Step 4: Paste this code in Public Settings > Themes
|
| Step 5: Edit the theme you would like the widget in and add it to the Footer, then press Save
|
Communicate with Awards Entrants in Realtime using Intercom.io
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