How it Works
- We work with you to build an FAQ to ensure that we are up to date on the nuances and special rules of your program that might confuse entrants
- As questions come in, we strive to answer them as best as we can. Typically we are able to answer 85% of questions without needing any clarification. Of course if something comes up we’ll work with you to get a final answer.
- Entrants can ask questions by clicking on an ? icon that appears throughout their submission process.
- Clicking that icon gives them an in-app messenger.
- Entrants will get a reply in-app, but if they step away, they will also get an email with the answer.
- They can continue the conversation in-app or via email.