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User Troubleshooting
How to Do More With Less: Directing IT at a Nonprofit
The nonprofit sector comes with its fair share of challenges: limited resources, uncertain funding, regulations, tax reform, et al. Perhaps none of these is more underrated than technology/software concerns (which […]
Big Trouble in Little IT: Troubleshoot Implementation Like Jack Burton
John Carpenter’s cult classic Big Trouble in Little China (1986) introduced one of the finest anti-heroes of 20th-century cinema: Jack Burton. Kurt Russell’s fast-talking truck driver alter-ego gets entangled with […]
Data Dashboards Answer IT Questions So You Don’t Have To
The IT department is your organization’s ‘grand central station’ for data and analytics. It’s in the name, after all: information technology. The platonic form of IT might look something like […]
How to Spend Less Time Troubleshooting Technology For Internal Users
Troubleshooting technology takes up a lot of time for the IT Department. Internal users will always have a full range of requests to deal with, from simple password fixes to […]
Tech Talk: How to Speak in Language Your Users Will Understand
Whenever I’m explaining technology to someone, it always helps to put myself in the user’s shoes. I walk into the IT department with a question about getting my Salesforce contact […]
5 Technology Training Tips for IT Directors
Technology training starts before implementation, and never truly ends. There will always be new users, new processes, and new software platforms to integrate. Get the most out of your technology […]
IT System Maintenance Is Easy With OpenWater Software
All IT products need some form of system maintenance throughout their operational lifecycles. New processes will be implemented, data will need to migrate, staff will need training and support, and […]
Learn (and Teach) Information Technology Quickly With 4 Techniques
Tech never stops changing, so working in IT takes constant learning. It’s often said that one of the best ways to learn is to teach. That’s great news for IT […]
7 Ways to Empower Users and Cut Down on IT Tickets
If you’ve ever been to a Chuck E. Cheese, you may be familiar with a favorite experience of birthday children nationwide: the ticket blaster. A wind tunnel engulfs the kiddo […]
How to Cope With IT Request Bombardment
The pure volume of requests coming into your IT department can feel like a game of 8th-grade dodgeball—and you’re the star of the team. They fly in from every direction, […]