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Big Trouble in Little IT: Troubleshoot Implementation Like Jack Burton
John Carpenter’s cult classic Big Trouble in Little China (1986) introduced one of the finest anti-heroes of 20th-century cinema: Jack Burton. Kurt Russell’s fast-talking truck driver alter-ego gets entangled with […]
Data Dashboards Answer IT Questions So You Don’t Have To
The IT department is your organization’s ‘grand central station’ for data and analytics. It’s in the name, after all: information technology. The platonic form of IT might look something like […]
How to Spend Less Time Troubleshooting Technology For Internal Users
Troubleshooting technology takes up a lot of time for the IT Department. Internal users will always have a full range of requests to deal with, from simple password fixes to […]
Tech Talk: How to Speak in Language Your Users Will Understand
Whenever I’m explaining technology to someone, it always helps to put myself in the user’s shoes. I walk into the IT department with a question about getting my Salesforce contact […]